Evaluation of Patients' Satisfaction toward Quality of Nursing Care post Cardiac Catheterization
Abstract
Objectives: This study aimed to evaluate patients' satisfaction toward quality of nursing care post cardiac catheterization and determine the associated factors with their satisfaction.
Method: A cross-sectional descriptive study conducted at the Diwaniyah Center for Cardiac Surgery and Cardiac Catheterization for the period from November2023 to April 2024. The study sample consisted of a non-probability (purposive) sample of 200 patients. questionnaire was validated by experts and its reliability was verified by a pilot study. The total number of items included in the questionnaire was 16 items to evaluate patient satisfaction. Data were collected through interviews and analyzed by applying descriptive and inferential statistical analysis.
Results: Results indicated that the average age of participants was 54.71 ± 10.91 years, (56%) male, (65.5%) married and residing in urban areas. More than half (56.5) were satisfied to a certain extent with the quality of nursing care after cardiac catheterization. There was a relationship between patient satisfaction and age, gender, marital status, occupation, and monthly income (P > 0.05).
Conclusions: It was found that patients' satisfaction with the quality of nursing care after cardiac catheterization was suboptimal and affected by various factors such as age, gender, marital status, occupation, and monthly income.
Recommendations: Need for interventions that focus on communication, empathy and compassion to enhance overall satisfaction, with specific considerations of age, gender, marital status, occupation and income in designing nursing care.
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