Assessing Turnover Time, Communication and Report Quality among Histopathologists and Their Clients. Assessing Turnover, Communication and Report Quality

Abstract

Numerous studies have been published assessing physicians’ satisfaction regarding the quality of pathology departments, which have led to further enhancement.

Our objective is to estimate the satisfaction level between histopathologists and healthcare providers in Saudi Arabia in terms of turnover time in histopathology laboratories and communication, that is, quality of reporting between the two groups.

In this cross-sectional study, we developed a questionnaire covering the areas identified in the literature regarding evaluating the satisfaction between histopathologists and their clients. The questionnaire was conducted in 5 hospitals in Saudi Arabia, each of which has its histopathology unit accredited by the College of American Pathologists.

In our study, we report the results of 129 clients and 30 histopathologists.

On the satisfaction scale (1 out 5, where is 1= very unsatisfied and 5= very satisfied), the clients reported medians of 3.40, 3.83, and 4.00 for turnover time, communication with histopathologists, and quality of reports. Histopathologists reported medians of 4.00, 4.41, and 4.16 for turnover time, communication with their clients, and request style and its sufficiency.

Our conclusion is there is an inclination toward satisfactory results in the examined categories between the histopathologists and their clients.