Unveiling informal leadership dynamics: A Social Network Analysis (SNA) of nursing staff in North India’s apex hospital
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Abstract
Strong organizational culture in hospitals improves patient outcomes and safety. Analysing informal social networks within a hospital can reveal how information flows and identify influential leaders. Engaging these leaders can drive positive change and improve efficiency. Social Network Analysis (SNA) is a valuable tool for mapping these networks and improving decision-making.
This research aims to identify informal leaders among nursing staff in a tertiary care hospital and understand their influence on workplace culture. By studying their clinical knowledge, patient safety information network, and social relationships, the research seeks to categorize different types of informal leaders and their impact. This information will then be used to develop programs for improving organizational culture within the hospital.
This study highlights the importance of informal leaders in healthcare settings and how their influence can vary across different workplaces.
Key takeaways:
• Informal leaders don't always align with formal hierarchy: While Workplace A showed a correlation between seniority and informal leadership, this wasn't the case in the other workplaces studied.
• First study of its kind in India: This research uses Social Network Analysis (SNA) to identify informal leaders among nursing staff in India, filling a gap in existing research.
• Informal leaders are crucial for improvement: By recognizing and engaging these individuals, healthcare organizations can improve team performance and information dissemination.
This study emphasizes the need for healthcare organizations to understand their informal networks and leverage the influence of these key individuals for positive change.
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