Healthcare Delivery and Beneficiary Satisfaction: A Focused Study on AB-PMJAY Beneficiaries at a Tertiary Care Hospital of North India.
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AB-PMJAY, AIIMS, Patients Satisfaction, Healthcare Services, Empirical Study, North India
Abstract
Patient satisfaction is a crucial measure of healthcare quality as it provides information on the provider’s success at meeting patients’ expectations. AB-PMJAY scheme is designed to enhance access to hospitalization, thereby increasing the reach of healthcare services despite this the primary objectives of PM-JAY are to provide comprehensive coverage for catastrophic illnesses, reduce out-of-pocket expenses, enhance access to hospitalization, increase accessibility, and expand health insurance coverage. The researcher employed a cross-sectional survey design to evaluate the satisfaction of AB-PMJAY beneficiaries with patient care services at AIIMS Rishikesh. The study utilized a stratified random sampling method to ensure a representative sample of AB-PMJAY beneficiaries. As per results, patients were highly satisfied with receiving medical care without financial setbacks, with the treatment and care they received from doctors and nurses too. Some other areas like cleanliness inwards, patient care areas, and out-of-pocket expenditures are crucial aspect and needs to be prioritized.
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